Terms and conditions
1. Introductory Provisions
1.1. These Terms and Conditions ("Terms") govern the mutual rights and obligations between InterMaxGroup AG, as the provider of advisory services, and the users of the lovemaster.online platform ("Platform"), available at https://lovemaster.online.
1.2. By using the Platform, the user confirms that he has read these Terms, understands their content, and expresses his consent to them.
2. Provider
The provider of the Platform is:
InterMaxGroup AG
Chaltenbodensstrasse 4b
8834 Schindellegi
Switzerland
UID: CHE-131.013.571
E-mail: info@lovemaster.online
Hereinafter referred to as the "Provider".
3. Nature of Provided Services
3.1. Through the Platform, the Provider offers advisory, educational, and support services in the field of interpersonal relationships, communication, personal development, and dating ("Services").
3.2. The Services may consist particularly of:
- • online advisory consultations,
- • training programs and coaching,
- • supporting materials connected to advisory activities.
3.3. The Services do not constitute medical, psychological, psychotherapeutic, legal, or any other professionally regulated service under relevant legislation.
3.4. The Services have the character of advisory services, not digital content within the meaning of European legislation relating to the supply of digital content.
3.5. The user acknowledges that the Services are based on an individual and subjective approach, and the Provider does not guarantee any specific outcomes, including but not limited to success in dating or improving interpersonal relationships.
4. User Account
4.1. Registration may be required to access certain parts of the Platform.
4.2. The user must provide accurate and complete information during registration and protect his login details.
4.3. The Provider may restrict or terminate the user account in case of violation of these Terms, suspicion of unlawful activity, or inappropriate user behaviour.
5. Pricing and Payment Terms
5.1. Certain Services provided through the Platform may be subject to fees. The price is always specified before the user places a binding order.
5.2. By paying the price, a contract for the provision of advisory services is concluded between the user and the Provider.
5.3. Consumers have a statutory right to withdraw from the contract within fourteen (14) calendar days from the date the contract is concluded, without giving any reason, unless a longer or shorter period, or different conditions, are mandatorily prescribed by the law applicable at the user's place of residence, in which case that law shall prevail.
5.4. To exercise the right of withdrawal, the user must inform the Provider of his decision by a clear statement (e.g., by e-mail to info@lovemaster.online) before the expiry of the period referred to in Section 5.3.
5.5. The user expressly agrees that the provision of the Service may commence before the expiry of the statutory withdrawal period, and acknowledges that, where he has requested such early commencement and the Service has been fully performed within that period, he loses the right to withdraw from the contract, as stipulated by applicable consumer protection laws. Where the Provider has not yet commenced performance, the user retains the right to withdraw in accordance with Sections 5.3–5.4.
5.6. If the user validly withdraws from the contract before commencement of performance, the Provider will reimburse all payments received without undue delay, and in any event within 14 days of being informed of the withdrawal decision, using the same payment method as the original transaction unless otherwise agreed.
5.7. The user must provide the Provider with truthful and complete information necessary for the proper provision of the Services.
5.8. The Provider reserves the right to refuse to provide the Service if inappropriate, unethical, harmful, or otherwise risky behaviour of the user is identified.
6. Cancellation Policy
6.1. This Cancellation Policy applies to all Services offered through the Platform, including one-time Services and recurring Subscription Plans.
6.2. Subscription Plans. Subscription Plans are billed on a recurring basis according to the billing cycle selected by the user. The user may cancel a Subscription Plan at any time via the customer self-service portal or by contacting info@lovemaster.online. Cancellation takes effect at the end of the current paid billing cycle; the Provider does not issue partial refunds for the remaining, already-paid period, and the user retains access to the Services until that cycle ends.
6.3. One-Time Services. For one-time Services, cancellation is possible only before the Provider has commenced performance. Once performance has commenced, the Service is deemed provided and no cancellation or refund will be granted, consistent with Section 5.5 regarding the waiver of the statutory withdrawal period.
6.4. Refund Requests. Refund requests must be submitted via the customer self-service portal or by e-mail to info@lovemaster.online, stating the order/subscription details and reason for the request. The Provider will review each request individually and, where a refund is granted, issue it to the original payment method.
6.5. Provider-Initiated Cancellation. The Provider reserves the right to cancel or suspend a user's access to the Services or Subscription Plan, with or without prior notice, in cases of violation of these Terms, suspected fraud or unlawful activity, non-payment, or behaviour described in the Anti-Slavery Policy or Child Protection Policy sections. In such cases, the Provider is not obliged to refund any unused portion of a paid period.
7. User Rights and Obligations
7.1. The user must use the Platform in compliance with applicable laws, good morals, and these Terms.
7.2. The user agrees not to use the Services for manipulation, harassment, exploitation, intimidation, or any other harmful or unlawful behaviour toward other persons.
7.3. All advice and recommendations provided within the Services are applied solely at the user's own responsibility.
7.4. Any content provided within the Services is intended exclusively for the user's personal use and may not be distributed, copied, or otherwise used without the Provider's prior written consent.
8. Disclaimer of Liability for Results
8.1. The user expressly states that he understands that the Provider provides no guarantees regarding the outcomes achieved through the use of the Services.
8.2. In particular, the Provider:
- • does not guarantee success in dating,
- • is not responsible for the reactions or behaviour of third parties,
- • bears no responsibility for decisions made by the user based on advisory content,
- • does not provide therapeutic, psychological, or medical services.
9. Anti-Slavery Policy (Zero-Tolerance Policy Against Modern Slavery)
9.1. The Provider enforces a zero-tolerance policy toward any form of modern slavery, forced labour, human trafficking, or any other form of exploitation.
9.2. The Provider undertakes that it:
- • does not use forced or child labour,
- • does not enter into cooperation with entities suspected of unethical or illegal practices,
- • ensures ethical standards throughout all business relationships.
9.3. The user may not use the Platform for any form of exploitation, coercion, violation of human rights, or for any unlawful purposes.
9.4. Any suspicion of illegal activity, forced labour, slavery, or human trafficking will be immediately reported by the Provider to the competent authorities.
10. Child Protection Policy
10.1. The Platform is strictly intended for persons 18 years of age or older.
10.2. By registering, the user confirms that he meets the minimum age requirement.
10.3. The Provider enforces a zero-tolerance policy toward any form of child sexual abuse, exploitation, unlawful communication with minors, production, possession, or distribution of illegal content.
10.4. It is strictly prohibited to:
- • share, request, search for, or distribute any content involving minors,
- • use the Platform in any way to contact minors,
- • engage in grooming, manipulation, or any other illegal activities.
10.5. The Provider applies appropriate measures to prevent access to the Platform by minors.
10.6. Any suspicion of endangerment, exploitation, or illegal activity involving a child will be immediately reported to the relevant law enforcement authorities.
11. Data Protection Policy (GDPR)
11.1. The Provider processes personal data of users in accordance with Regulation (EU) 2016/679 (GDPR) and related legislation.
11.2. Categories of Processed Personal Data
- • identification and contact details,
- • data necessary for contract performance,
- • payment information (processed through certified external payment gateways),
- • technical data (IP address, cookies, access logs),
- • analytical data regarding the use of the Platform.
11.3. Purposes of Processing
- • provision and administration of Services,
- • fulfilment of contractual and legal obligations,
- • ensuring Platform security,
- • marketing communication subject to user consent,
- • improving the quality of Services.
11.4. Legal Bases of Processing
- • contract performance,
- • legitimate interest of the Provider,
- • user consent,
- • fulfilment of legal obligations.
11.5. User Rights Under GDPR
Users have the right to:
- • access their personal data,
- • rectification, erasure, or restriction of processing,
- • data portability,
- • object to processing,
- • withdraw consent at any time (where applicable),
- • lodge a complaint with a supervisory authority.
11.6. Data Sharing
Personal data is shared only with trusted service providers necessary for the operation of the Platform (hosting providers, payment gateways, IT service providers). All such parties are bound by GDPR-compliant processing agreements.
11.7. Data Retention
Personal data is retained only for the time necessary for the stated purposes or for the period required by statutory regulations.
11.8. Security Measures
The Provider implements technical and organisational measures to prevent misuse, loss, or unauthorised access to personal data.
12. Intellectual Property
All content on the Platform is protected by copyright law. Any reproduction, distribution, or use of content without the Provider's prior written approval is strictly prohibited.
13. Liability
13.1. The Provider is not liable for the results achieved by the user through the use of the Services nor for decisions or actions taken based on advisory content.
13.2. The Provider is not liable for technical outages, limitations, or interruptions of the Platform.
14. Final Provisions
14.1. The Provider may update these Terms at any time.
14.2. The current version of the Terms is always available on the Platform.
14.3. These Terms come into effect on the date of their publication.